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The Team
Careers
Is FamilyID the place for you?

We’re a young, growing company that delivers easy online registration for parents, and robust, flexible registration management for schools, camps, sports, activities, and classes.

Consider joining our team!

  • A ground-floor opportunity in a growing company with a proven solution, happy customers and enormous potential.
  • Fun, hard-working environment where every contribution counts.
  • Opportunity to help accelerate our growth in a creative and customer-focused atmosphere.
  • The chance to play a significant role in building something innovative and worthwhile.

Please send your resume to careers@familyid.com and include a note let us know why you’re a great fit for our growing team!

Now Hiring

Inside Sales Representative

Full-time, Lexington, Massachusetts-based position

The Inside Sales Rep must be a self-driven professional with a positive can-do attitude, excellent phone manner, sharp computer skills and the ability to develop a brand new territory. This is a no-cap salary + commission structure – our success is your success! Manage your own leads and drive the full sales cycle from prospecting, cold-call to close, educate program providers on the value of online registration through FamilyID.


What you'll do every day:

  • Call Athletic Directors, IT Administrators, and Principals to introduce and sell FamilyID
  • Manage a pipeline of leads generated by your prospecting efforts and inbound leads
  • Provide online demos via screen sharing
  • Write impactful emails and share content valuable to your prospects and customers
  • Manage existing relationships drive positive customer experience and new business
  • Become an expert on regulations, registration process and influencers in your territory
  • Employ your resourcefulness and consultative approach to build a thriving territory

 

What you need to have:

  • 2-3 years experience inside sales
  • Proven knowledge of sales cycle and ability to close
  • Self-directed, self-reliant and highly motivated
  • Excellent organizational and communication skills
  • Strong work ethic
  • Great attitude and sense of humor

Sales and Support Specialist

Full-time, Lexington, Massachusetts-based position

The Business Development Representative’s primary responsibility will be to seek out new customer prospects by calling, qualifying and setting up web demonstrations of FamilyID’s online registration platform. You will work closely with one or more Inside Sales Reps in support of our full sales lifecycle.

What you'll do every day:

  • Make approximately 75 sales calls per day
  • Develop customer relationships through telemarketing calls and email
  • Contact and qualify potential customers to schedule demos for Inside Sales
  • Be prepared to perform web demonstrations of FamilyID to potential customers
  • Collaborate closely with Inside Sales Reps and Marketing team

What you need to have:

  • Expert ability to get things done and go beyond
  • Fearless ability to dive deeper, solve important problems and exceed targets
  • Team-player mentality
  • Ability to create a large sales pipeline
  • Ability to work to tight deadlines and under pressure
  • Excellent sales acumen with high energy and drive
  • Experience with one or more CRM systems
  • Ability to quickly build rapport with prospects and internal stakeholders
  • Ability to effectively communicate technical ideas to a non-technical audience
  • Ability to take and implement constructive sales training direction
  • Excellent written and verbal communication skills
  • Experience in customer-facing Sales “Hunter” role (phone & email)
  • Strong desire to work and thrive in a rapidly evolving start-up environment
  • Minimum 1-year experience selling B2B services over the phone
  • BA or BS degree (preferred)

Intern Opportunities

Part-time Lexington, Massachusetts-based position

Are you looking for a change to intern with an innovative start-up and gain valuable job experience? 

FamilyID is a rapidly expanding web-based software company completely transforming the experience of registering for programs and activities. We believe registering for programs and activities should be a smooth experience for both program providers and their participants. 

FamilyID is a fantastically easy-to-use online registration and payment platform. Schools, camps, teams and clubs use FamilyID to create simple online forms, and then sit back as registrations, sign-offs and payments roll in. Families love how easy it is to register for programs and securely keep track of their family's personal information.

As an intern playing a sales support role, you will gain first-hand experience with life in a start-up. 

What you'll do every day:

  • Work closely with sales executives and customer success to create registration drafts for newly acquired customers. 
  • Gain an in-depth knowledge of the FamilyID platform as you work through the draft process.
  • Play a key part in the on-boarding process for new clients.

What you'll need to have:

  • Ability to thrive in a fast-paced environment
  • Ability to prioritize tasks and meet deadlines
  • Organized and detail oriented mindset
  • Top-notch computer savvy skills

This position will report to the Sales Manager and consist of 20-25 hours work/week. Position pays $10 / hour.