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The Team
Careers
Is FamilyID the place for you?

FamilyID is the leader in secure online registration for programs and activities, used by nearly one million families. We are dedicated to connecting people with programs and activities through a centralized online marketplace. We believe that finding, sharing, and signing up for programs should be convenient, secure and easy for both program providers and their customers. We created FamilyID with program providers in mind and families at heart.


Consider joining our team!

At FamilyID, we believe exceptional employees are not only the key to our success, but also to our customers success. Our teams are small, diverse, nimble and highly empowered to drive excellence. Each team owns its own commitments and outcomes. Our employees enjoy interesting challenges, learn fast, and strive to do the best work of their life.


We want to meet you.

See our job listings below and send your resume to careers@familyid.com. Include a note and let us know why you’re a great fit for our growing team!

Now Hiring

Account Executive

Full-time, Lexington, Massachusetts-based position


The Account Executive must be a self-driven professional with a positive can-do attitude, excellent phone manner, sharp computer skills and the ability to develop a brand new territory. This is a no-cap salary + commission structure – our success is your success! Manage your own leads and drive the full sales cycle from prospecting, cold-call to close, educate program providers on the value of online registration through FamilyID.


What you'll do every day:

  • Call Athletic Directors, IT Administrators, and Principals to introduce and sell FamilyID
  • Manage a pipeline of leads generated by your prospecting efforts and inbound leads
  • Provide online demos via screen sharing
  • Write impactful emails and share content valuable to your prospects and customers
  • Manage existing relationships drive positive customer experience and new business
  • Become an expert on regulations, registration process and influencers in your territory
  • Employ your resourcefulness and consultative approach to build a thriving territory

What you need to have:

  • 2-3 years experience inside sales
  • Proven knowledge of sales cycle and ability to close
  • Self-directed, self-reliant and highly motivated
  • Excellent organizational and communication skills
  • Strong work ethic
  • Great attitude and sense of humor

Please send your resume to careers@familyid.com. Include a note and let us know why you’re a great fit for our growing team!

Account Manager

Full-time, Lexington, Massachusetts-based position


The Account Manager's primary responsibility will be to seek out new customer prospects by calling, qualifying and setting up web demonstrations of FamilyID’s online registration platform. You will work closely with one or more Account Executive in support of our full sales lifecycle.


What you'll do every day:


  • Make approximately 75 sales calls per day
  • Develop customer relationships through telemarketing calls and email
  • Contact and qualify potential customers to schedule demos for Inside Sales
  • Be prepared to perform web demonstrations of FamilyID to potential customers
  • Collaborate closely with Inside Sales Reps and Product Marketing teams

What you need to have:

  • Expert ability to get things done and go beyond
  • Fearless ability to dive deeper, solve important problems and exceed targets
  • Team-player mentality
  • Ability to create a large sales pipeline
  • Ability to work to tight deadlines and under pressure
  • Excellent sales acumen with high energy and drive
  • Experience with one or more CRM systems
  • Ability to quickly build rapport with prospects and internal stakeholders
  • Ability to effectively communicate technical ideas to a non-technical audience
  • Ability to take and implement constructive sales training direction
  • Excellent written and verbal communication skills
  • Experience in customer-facing Sales “Hunter” role (phone and email)
  • Strong desire to work and thrive in a rapidly evolving start-up environment
  • Minimum 1-year experience selling B2B services over the phone
  • BA or BS degree (preferred)

Please send your resume to careers@familyid.com. Include a note and let us know why you’re a great fit for our growing team!