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The Team
Careers
Is FamilyID the place for you?

We’re a young, growing company that delivers easy online registration for parents, and robust, flexible registration management for schools, camps, sports, activities, and classes.

Consider joining our team!

  • A ground-floor opportunity in a growing company with a proven solution, happy customers and enormous potential.
  • Fun, hard-working environment where every contribution counts.
  • Opportunity to help accelerate our growth in a creative and customer-focused atmosphere.
  • The chance to play a significant role in building something innovative and worthwhile.

Please send your resume to careers@familyid.com and include a note let us know why you’re a great fit for our growing team!

Now Hiring

Administrative Support Specialist

What will you do each day?

  • Build/Create FamilyID draft sites for our customers
  • Effectively coordinate and manage project priorities, needs and deadlines
  • Collaborate and communicate with members of your associated Sales Team to ensure the best product outcomes possible for our customers
  • Perform additional administrative assignments as needed/requested

 

What are we seeking?

  • Passion and desire to deliver high quality and accurate work product
  • Strong organization skills and exceptional attention to detail
  • Ability to problem solve and think on your feet
  • General technical savvy and computer skills
  • Strong work ethic and desire to thrive in a rapidly evolving start-up environment
  • Team player and willingness to get things done and go above and beyond
  • Excellent listening, verbal and written communication skills
  • Great attitude and sense of humor 


What can you expect?

  • A ground-floor opportunity with a company that offers great potential
  • A team of capable and driven people who support each other’s initiatives
  • A work-from-home opportunity with flexible PT hours
  • The chance to have your voice heard and help shape FamilyID's future 


If you are the right new addition to our Team, we would love to hear from you. Please send your resume and cover letter to careers@familyid.com today.


Part-time and Full-time Customer Service Specialist positions

What you will do:

  • Respond directly and independently to our customers by phone and email, and escalate cases, when needed
  • Effectively prioritize and manage your own time while responding to a diverse range of customer inquiries
  • Engage and educate our customers on our product features and provide online demonstrations
  • Be empowered to implement original resolutions and create new service protocols
  • Collaborate with members of the product, sales and marketing team to resolve problems and processes
  • Track and test new features, and bug fixes
  • Work on upcoming projects with our clients and/or Product Manager to enhance product offerings, tools and documentation

 

What you bring to the table:

  • Passion and desire to delight our customers
  • Ability to problem solve and think on your feet
  • Computer savvy: you know your way around a computer – from surfing the web to troubleshooting your smartphone
  • The ability and willingness to work rotational shift, including evenings, as well as weekends
  • Excellent listening, verbal and written communication skills
  • Great attitude and sense of humor

 

What we're looking for:

  • Proven experience in direct customer service or similar role
  • The ability to provide compassionate, empathetic responses and solutions to problems
  • Strong work ethic and desire to thrive in a rapidly evolving start-up environment
  • Team player and willingness to get things done and go above and beyond

What you can expect:

  • A team of awesome, like-minded, driven people that support each other
  • The choice of a wide range of health and dental insurance plans, a flexible spending account, short and long-term disability and life insurance
  • Flexible working hours and casual dress code
  • The chance to have your voice heard and help shape FamilyID's future


These positions are based in Lexington, MA. You must live within commuting distance to our office.

We would love to hear from you! Please send your resume and cover letter to careers@familyid.com today!


Inside Sales Representative

Full-time, Lexington, Massachusetts-based position

The Inside Sales Rep must be a self-driven professional with a positive can-do attitude, excellent phone manner, sharp computer skills and the ability to develop a brand new territory. This is a no-cap salary + commission structure – our success is your success! Manage your own leads and drive the full sales cycle from prospecting, cold-call to close, educate program providers on the value of online registration through FamilyID.


What you'll do every day:

  • Call Athletic Directors, IT Administrators, and Principals to introduce and sell FamilyID
  • Manage a pipeline of leads generated by your prospecting efforts and inbound leads
  • Provide online demos via screen sharing
  • Write impactful emails and share content valuable to your prospects and customers
  • Manage existing relationships drive positive customer experience and new business
  • Become an expert on regulations, registration process and influencers in your territory
  • Employ your resourcefulness and consultative approach to build a thriving territory

 

What you need to have:

  • 2-3 years experience inside sales
  • Proven knowledge of sales cycle and ability to close
  • Self-directed, self-reliant and highly motivated
  • Excellent organizational and communication skills
  • Strong work ethic
  • Great attitude and sense of humor

Sales and Support Specialist

Full-time, Lexington, Massachusetts-based position

The Business Development Representative’s primary responsibility will be to seek out new customer prospects by calling, qualifying and setting up web demonstrations of FamilyID’s online registration platform. You will work closely with one or more Inside Sales Reps in support of our full sales lifecycle.

What you'll do every day:

  • Make approximately 75 sales calls per day
  • Develop customer relationships through telemarketing calls and email
  • Contact and qualify potential customers to schedule demos for Inside Sales
  • Be prepared to perform web demonstrations of FamilyID to potential customers
  • Collaborate closely with Inside Sales Reps and Marketing team

What you need to have:

  • Expert ability to get things done and go beyond
  • Fearless ability to dive deeper, solve important problems and exceed targets
  • Team-player mentality
  • Ability to create a large sales pipeline
  • Ability to work to tight deadlines and under pressure
  • Excellent sales acumen with high energy and drive
  • Experience with one or more CRM systems
  • Ability to quickly build rapport with prospects and internal stakeholders
  • Ability to effectively communicate technical ideas to a non-technical audience
  • Ability to take and implement constructive sales training direction
  • Excellent written and verbal communication skills
  • Experience in customer-facing Sales “Hunter” role (phone & email)
  • Strong desire to work and thrive in a rapidly evolving start-up environment
  • Minimum 1-year experience selling B2B services over the phone
  • BA or BS degree (preferred)

Intern Opportunities

Part-time Lexington, Massachusetts-based position

Are you looking for a change to intern with an innovative start-up and gain valuable job experience? 

FamilyID is a rapidly expanding web-based software company completely transforming the experience of registering for programs and activities. We believe registering for programs and activities should be a smooth experience for both program providers and their participants. 

FamilyID is a fantastically easy-to-use online registration and payment platform. Schools, camps, teams and clubs use FamilyID to create simple online forms, and then sit back as registrations, sign-offs and payments roll in. Families love how easy it is to register for programs and securely keep track of their family's personal information.

As an intern playing a sales support role, you will gain first-hand experience with life in a start-up. 

What you'll do every day:

  • Work closely with sales executives and customer success to create registration drafts for newly acquired customers. 
  • Gain an in-depth knowledge of the FamilyID platform as you work through the draft process.
  • Play a key part in the on-boarding process for new clients.

What you'll need to have:

  • Ability to thrive in a fast-paced environment
  • Ability to prioritize tasks and meet deadlines
  • Organized and detail oriented mindset
  • Top-notch computer savvy skills

This position will report to the Sales Manager and consist of 20-25 hours work/week. Position pays $10 / hour.