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The Team
Is FamilyID the place for you?

We’re a young, growing company that delivers easy online registration for parents, and robust, flexible registration management for schools, camps, sports, activities, and classes.

Consider joining our team!

  • A ground-floor opportunity in a growing company with a proven solution, happy customers and enormous potential.
  • Fun, hard-working environment where every contribution counts.
  • Opportunity to help accelerate our growth in a creative and customer-focused atmosphere.
  • The chance to play a significant role in building something innovative and worthwhile.

Please send your resume to careers@familyid.com and include a note let us know why you’re a great fit for our growing team!


Now Hiring

Account Executive

Full-time, Lexington, Massachusetts-based position


The Account Executivemust be a self-driven professional with a positive can-do attitude, excellent phone manner, sharp computer skills and the ability to develop a brand new territory. Educate program providers on the value of online registration through FamilyID by managing your own leads and driving the full sales cycle from prospecting, cold-call to close.

This is a no-cap salary + commission structure – our success is your success!


What you'll do every day:

  • Follow up on warm leads and also make cold calls daily to Athletic Directors, IT Managers and Principals/School Administrators to introduce and sell FamilyID
  • Manage a pipeline of leads generated by your prospecting efforts and inbound leads
  • Provide online demos via screen sharing
  • Write impactful emails and share content valuable to your prospects and customers
  • Become an expert on regulations, registration process and influencers in your territory
  • Employ your resourcefulness and consultative approach to build a thriving territory


What you need to have:

  • 2-3 years’ experience with inside sales
  • Proven knowledge of sales cycle and ability to close
  • Self-directed, self-reliant and highly motivated
  • Excellent organizational and communication skills
  • Strong work ethic
  • Great attitude and sense of humor!


Required education:

  • Bachelor's


Please send your resume to careers@familyid.com. Include a note and let us know why you’re a great fit for our growing team!


Link: Account Executive

Account Manager

Full-time, Lexington, Massachusetts-based position


The Account Manager's primary responsibility will be to communicate with new and existing clients to teach and encourage product use, promote new features and help our customers successfully utilize our software. Additional responsibilities include providing customer support by handling inbound customer calls and outbound new customer on-boarding, and to assist Account Executives with renewals, upgrades and referral generation. The person in this role will act as a customer liaison and not simply as a technical support specialist. This position will create and support ongoing customer “life-cycle“ programs.


What you'll do every day:

  • Act as a customer liaison with new and existing clients to encourage product use
  • Promote new features, and help our customers successfully utilize our software
  • Provide customer support via inbound customer calls and outbound new customer on-boardings
  • Assist Sales Representatives with renewals, upgrades and referral generation
  • Develop and maintain customer rapport and strong long-lasting relationships
  • Collaborate with Sales Executives to ensure clients are successful and happy


What you need to have:

  • 1-2 years of experience in customer service/sales or similar role
  • Experience with effectively communicating technical information to a non-technical audience
  • Experience with one or more CRM systems
  • Excellent verbal and written communication skills – ability to make a genuine connection with stake-holders (elementary and secondary education decision-makers)
  • Self-directed, self-reliant and highly motivated
  • Strong work ethic and desire to thrive in a rapidly evolving start-up environment
  • Team player and a willingness to get things done and go above and beyond
  • Great attitude and sense of humor!


Required education:

  • Bachelor's



Please send your resume to careers@familyid.com. Include a note and let us know why you’re a great fit for our growing team!


Link: Account Manager