In order to provide you with use of the Platform, we may gather and process some or all of the following information:
Our primary purpose in collecting information is to provide you with an efficient user experience. Below we describe how we use certain information. We may use this information to: provide the services and any customer support you request; resolve disputes, collect fees, and troubleshoot problems; enforce our contractual agreements; customize, measure, and improve the Platform; inform you about service updates; compare information for accuracy, and verify your identity; provide other services for you as described when we collect the information. In the future, we may give you the option of using your profile and registration data to enable FamilyID to provide you with information on relevant products, services and/or other offers.
Account Sign-up Information
We ask for Account Sign-up Information in order to verify your identity and to enable your use of the Platform.
We respect the privacy of personal e-mail accounts and we will store your e-mail addresses just as securely as other Personal Data. We will not send you unwanted e-mail messages or junk mail, and your details will not be passed to third parties for their marketing purposes without your explicit permission. However, we will use e-mail to send you messages about Platform-related issues. We may also use e-mail to keep you up to date with news about FamilyID.
If you do not want to be kept informed in this way by e-mail, please unsubscribe at the bottom of the email message or contact us at firstname.lastname@example.org
We reserve the right to pre-screen, review, flag, filter, refuse or remove any or all of Content from the Platform.
Customer Service Communications
Information which is voluntarily submitted in feedback is used for the purposes of reviewing this feedback and improving the Platform. We reserve the right to utilize anonymous information for marketing purposes, for instance by displaying selected comments on the Platform or in other communications. Further, we may from time to time ask you to provide information on your experiences which will be used to measure and improve quality. You are at no time under any obligation to provide any of such data. We will never use any personally identifiable (feedback) information without your explicit permission thereto.
We will use this routing information to provide you with access to the Platform and for statistical information.
We are committed to protecting the privacy needs of children. Accordingly, we do not knowingly collect or solicit personal information from anyone under the age of 13 or allow such persons to register. No one under age 13 may provide any personal information to the Platform.
Individual student data will be managed by FamilyID in accordance with the Family Educational Rights and Privacy Act of 1974 (including its implementing regulations, “FERPA”) that govern the confidentiality of, and access to, students’ educational records. FamilyID is committed to abide by state and federal laws protecting student data.
Requirements of Program Providers.
Program Providers may have specific guidelines and limitations regarding completion and submission of registration forms and use of the information provided. FamilyID does not monitor or verify compliance with these requirements or a Program Provider’s use of your information, and you are responsible for all information submitted to a Program Provider.
Except as provided below, we will not sell, rent, trade or otherwise transfer any Registration Information or Content to any third party without your explicit permission, unless we are obliged to do so under applicable laws or by order of the competent authorities.
We may share your information with our affiliates and other service providers (for example, email notification and/or payment processing services as applicable to your registration) which are providing services relating to your use of the Platform. Registration Information that you provide to us may be sent to those providers in order to deliver their services; similarly, personal information that you provide to those providers may be sent to us in order to operate the Platform. FamilyID enables you to submit your personal information to register for programs and activities, among other potential uses. When you elect to submit your personal information to a third party Program Provider or other service, organization, company or individual via the Platform, whether to register for a program or for any other purpose, FamilyID is not responsible for how your data is used by that third party. It is solely your responsibility to understand how and with whom that party intends to use and share your personal data. This may include the transfer of your data to other software platforms, sharing of information in the form of reports, or other methods and forms of data sharing and use.
As we continue to develop our business, we might buy or sell subsidiaries or business units. In such transactions as well as in the event all or substantially all of our assets are acquired by a third party, personal information of our users will generally be one of the transferred business assets. We reserve the right to include your personal information, collected as an asset, in any such transfer to a third party. In the event of any such transfer, notice will be posted and you may elect to discontinue your use of the Platform.
We reserve the right to access, use, preserve or disclose any information we have access to if we have a good faith belief that such access, use, preservation or disclosure is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce our contractual agreements, including investigation of potential violations, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of us, our users or the public as required or permitted by law.
We take appropriate organizational and technical measures to protect the information provided to us or collected by us, and we also have protocols in place in the event we identify a security breach. Further, student data housed on the Platform is protected by us and accessible to users in a manner that is consistent with FERPA. You should be aware that internet communications are not always secure. Although we do take what we consider appropriate steps to protect your data, protection of information available over the internet is subject to attack from third parties, and accordingly we cannot guarantee that third parties cannot illegally gain access to Content.
You may request removal of your information at any time. FamilyID will delete your information from the Platform within 15 days from the date of your request. Deletion of your data from the Platform will prevent you from accessing your program registration history and details regarding what data you have shared with others through the Platform. The data will be removed from back-ups at the end of the duration of the FamilyID back-up cycle, which is a minimum of 30 days and but is subject to change without notice. Please note that the Program Providers, service providers, individuals, and/or organizations that have received your information will have their own data retention practices and may be subject to regulations that require them to maintain data for a specified period of time. You must contact those entities directly regarding their use and removal of your information.
A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie will in no way linked to any personally identifiable information while using the Platform. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our product, the user would not have to log in a password more than once, thereby saving time while on the Platform. If a user rejects the cookie, they may still use the Platform. The only drawback to this is that the user will be limited. Cookies can also enable us to track to enhance the experience using products. and for analytic purposes to help us understand the use of the Platform.
If you would like to exercise your right to view, correct, complete or remove your Personal Data, please contact us at email@example.com. Upon verification of your identity, we will attempt to quickly fulfill your request, provided we will not act contrary to applicable legislation by fulfilling your request.